Computer Systems Consulting / Web Design / E-Commerce   A Delaware Corporation
  Phone / Fax: 877-483-1040  
  Hi5s, Inc. Server Status:  
  December 8, 2009 -- Internet Connectivity Issues

3:50 pm:  We have been working with the server techs to resolve this issue and it appears as though the system is back up to speed, however we will continue to monitor it over the next 24 hours.

12:30 pm:  We have been experiencing website connectivity problems this morning. We're certain some of this can be attributed to high traffic volumes but service has been sporatic and a trouble ticket has been submitted. We'll update this notice as soon as we have additional information.

  November 3, 2009 -- Outgoing Email Issues

Verizon and Comcast high speed internet customers have been experiencing difficulties with outgoing email normally sent through their website email accounts (ie, often as separate "Identities".  Verizon has been contacting clients over the last few weeks about changes that were taking place and they address these changes on this page of their website:

In the meantime, another option is to change your outgoing mail server settings in Outlook Express as follows:

  • Before accessing your website email account (janedoe@abc...) in Outlook or Outlook Express you'll need your Verizon or Comcast user name and password. This would be your "Main" identity and it's typically the email address you set up when you create an account with Verizon or Comcast.
  • Open your website email account/identity,  click "Tools", "Accounts", highlight the email account and click "Properties". Click the "Servers" tab.
  • Change the "Outgoing mail" setting to read "" for Verizon or "" for Comcast.
  • At the bottom of that screen click the box for "My server requires authentication", then click the "Settings" button.
  • Select "Log on using:" then type in your FULL Verizon or Comcast email address and password. Click "Remember Password" and "Log on using Secure Authentication". Click "Ok" and close each screen.
  • Once you've completed these changes, you will be prompted for the user name and password. Make sure you use the complete email address. Afterwards you shouldn't be prompted a second time.

Microsoft OUTLOOK's settings are slightly different but the end result should be the same.  If you continue to have problems, please contact us at 877-483-1040, Option #1 or #5... or Mike Devine at 410-398-2285.

  Sept - Oct, 2009 -- We have been in the process of upgrading to a new server environment. We anticipate only minimal disruption, if any. Of course, please don't hesitate to contact us if you have any questions or problems.  
  Tel. 877-483-1040  - Option #1 I.T. Services  
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